SMILE
How do you answer the phone. Honestly, do you drone some dull routine without thinking whether the caller can understand what you are mumbling? Or do you answer like it was an old friend calling (because it could be an old friend calling, you know).
If you smile into the phone, people will hear your smile. If you drone into the phone, people will hear your disinterest.
Want to spread a little joy?
Smile when you answer the phone.
Wednesday, February 4, 2009
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